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List of Conversation Types in Flowtime Lite Portal

V9.7

The Flowtime Lite portal enables Lite users to have an end-to-end conversation on a case from the portal itself. The below table lists all the supported conversation types in a Lite portal and their possible state and displayed actions. 

Conversation typePossible stateWhenDisplayed actions
EmailDraftSaved while editing the email composer
  • Edit
  • Delete
In QueueSending the email through composerNone
Sending...Email sender job collecting the emailNone
Sent Email sender job succeeded in sending the emailForward
UndeliveredEmail sender job failed in sending the email
  • Edit
  • Delete
IncomingUpdated incoming email through built-in command
  • Forward
  • Reply
  • Reply All
CommentNoneSaving or editing a commentNone
TaskDraftSaving while editing the task composer
  • Edit
  • Delete
SentTask row added to the Conversations View listNone
IncomingUpdated incoming task through built-in commandNone
UnsentTask-based trigger failed to start a process
  • Edit
  • Delete
Internal messageDraftSaving while editing the message composer
  • Edit
  • Delete
SentMessage row added to the Conversations View list
None
IncomingUpdated incoming message through built-in command
None
UnsentMessage-based trigger failed to start a process
  • Edit
  • Delete
Lite messageSentMessage row added to the Conversations View list
None

IncomingUpdated incoming message through built-in command
None

UnsentMessage-based trigger failed to start a process
None