Add Email Activity Content to Conversation View

V10.7.2 and later

Overview

As a workflow developer, you can add the contents of an Email activity to case conversations through a built-in-command. The built-in command creates a new auto sent email item from an Email activity in the Conversation View, for a workflow instance.

As an end user, you can view the contents of the auto sent emails for a case in the case conversations.

Add Email activity to the Conversations View through built-in command

1. Add a Built-In Command activity.
2. Select Case Operations > Create a sent email item from Email activity.
3. Click Next.
4. Add the following command parameters:
   • WorkflowInstanceId: The master or the sub workflow id.
   • EmailActivityInstanceId: The source email message.
   • Tags: To set tags per need.
   • Read: To set the read/unread status.
5. Click Finish.