24 FEBRUARY 2021
This update includes enhancements to the case conversations and attachments, the Graph API protocol, and system configuration. It also includes some resolved issues.
Enhancements
- You can copy the case conversations and case attachments from one case to another. This feature is useful when you want to split or merge cases.
- Email Listeners that use the Graph API protocol save the .msg attachment files as .eml .
For more details, see this article. - Confidential values in the web.config files of the Cora SeQuence applications are now hidden.
Resolved issues
| Component | Description | Ticket # |
|---|---|---|
| Conversations | Conversations could not create an item in IE11. | |
| Conversations were not displayed when translated to any language other than English. | ||
| Dashboards | No data was visible in the Hot Operation dashboards. | 289070 |
| Database | The database upgrade had issues with the tblEmailListenerMessages table. | |
| Other than Administrators, users with permissions to a lookup table couldn't see the table. | 270207 | |
| Email | The email activities were not working with the WebAPI because of missing configuration. | |
| Email Listener | .msg attachment files were missing from the instances created by the Email Listener. | 297856 |
| Flowtime | Completed but unallocated cases were not displayed in the Completed tab of the cases list. | 297885 |
| JES | The ElasticSearch Incremental Load Data Collector job had issues. |
Deployment
Download the release package from the Cora SeQuence repository.
NOTE
Contact Support to obtain credentials to access the Cora SeQuence repositories.
There are six pre-build application deployment packages available, depending on the type of application that you are deploying. You install each Cora SeQuence application separately.
| Site applications | Service applications |
|---|---|
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When you deploy pre-built applications, you can choose between the Standard and Premium packages. The Premium package includes HotOperations. You can also build and deploy your own Cora SeQuence applications.
Click here to see how to deploy Cora SeQuence in an environment with pre-built applications.
For more details on installing and deploying Cora SeQuence, see this article.
IMPORTANT
With Cora SeQuence applications, also upgrade the database to this version.
For more information on database upgrade paths, see this article.
Before upgrade, make sure to update the PowerShell modules to the latest version. For PowerShell modules version mapping with Cora SeQuence version, see this article.
Click here to view a sample PowerShell script. Consider this sample for reference only, and do not copy paste from here.
For development purposes, you can run Cora SeQuence with Microsoft SQL Server Developer Edition.
During upgrade, all product application folders are deleted and redeployed:
- Web and App config files are overwritten in each release. You need to reapply your custom configuration settings after the upgrade.
- All custom files located in the application folders are also deleted. Custom files should be packaged as a custom application NuGet.
Files in the central configuration location are not changed.
For more details, see this article.
