Genpact Cora Knowledge Center

Support

Case Management

This category contains information about how to manage cases in Cora OpsManager.

Articles

Manage User Profile
How to make User Profile settings?
Create a Case Manually
How to create a case manually?
Manage Cases as Team Member
How to manage cases as Team Member?
Manage Cases as Team Leader
How to manage cases as Team Leader?
Manage Cases as Operations Manager
How to manage cases as Operations Manager?
System Actions for a Case
Available System Actions for a Case.
Case Closure
Auto closure of a case in Cora OpsManager?
Merge Cases in Cora OpsManager
Merge Cases
View My Tasks List
How to view my tasks list?
View Notifications
How to View Notifications.
Lite Case Search
Lite Case Search
View Cases I Started
How to view list of cases I started?
OOTB Push Next in Cora OpsManager
OOTB Push Next in Cora OpsManager
OOTB Reports in Cora OpsManager
List of OOTB Reports in Cora OpsManager
Dashboards in Cora OpsManager
Dashboards in Cora OpsManager
OOTB Dashboards for Operations Manager
List of OOTB Dashboards available to Operations Manager.
OOTB Dashboards for Team Leader
List of OOTB dashboards for Team Leader.
View Measurements Dashboards for Operations Manager
View Measurements Dashboards for Operations Manager
View Trends Dashboards for Operations Manager
View Trends Dashboards for Operations Manager
View Measurements Dashboards for Team Leader
View Measurements Dashboards for Team Leader
View Trends Dashboards for Team Leader
View Trends Dashboards for Team Leader
Add Personal Reminder for Cases
How to add Personal Reminder for Cases?