V4.1 and later
You can customize the QC task per your requirement. Each customization requires you to set an application variable to True in the Admin site.
- In the Admin site, go to Administration>Global Settings>Application Variables.
- Add or edit the respective application variable.
- Set value to True.
You can make the following customizations:
| Customization | Application Variable | Value |
|---|---|---|
| Hide the conversation tab | OPM.QC.HideConversation | True |
| Hide the linked cases tab | OPM.QC.HideLinkedCases | True |
| Enable the attachment tab for QC auditor | OPM.QC.EnableAttachments | True |
| Hide the Fail action from the action menu | OPM.QC.HideFailButton | True |
In addition you, can also add to the QC form a Partial answer, which adds a score of 0.5 points on the question.
To do so, in the Admin site, go to Lookups Table>ICM Data Model>QCAnswersTypes>add Partial.
