List of out-of-the-box/main Dashboards available to Operations Manager:
Type of object or report
Current Pending Work by Hours to Target Date
Calculation: Subtracts the target date of all cases that are not in “Closing” status from the current date and their target date is not going to be extended, and then distributes the result by an Overdue range (time to closure date):
Current Open Cases By Status
Distribution of current open cases by their status.
Pie chart by status
Current Team Open Cases Workload
Distribution of cases, currently allocated to each team, which are not in closing status, and their target date is not going to be extended.
Shows the distribution of cases by Team. The chart also displays a bar for unassigned cases.