Built-in Command Listener Activity Overview

V9.4.1

Overview

In a workflow, use a Built-in Command Listener activity to listen to the conversation item events and perform respective actions.
Adding this activity immediately after the Start activity initiates a new instance every time a conversation item event is triggered.

You can add one or more of these activities in a workflow depending on the requirement. For example, in a workflow you can add one Built-in Command Listener activity and a switch after to handle two different events, success and failure.

Use case

Whenever an email conversation item is moved to failure status, a Built-in Command Listener activity can initiate a new workflow instance that ensures handling of faulty emails by respective team members.

Configure Built-in Command Listener activity

1. Add a Built-in Command Listener activity to your workflow, in the AppStudio. 
2. Double click Built-in Command Listener.
3. On the Built-in Command activity Properties screen, add a significant name and alias to the activity, and then click Next.
4. Select the Category as Conversation Operations.
5. Select Conversation Item Listener from the Commands list.
6. Click Next.
7. Click Finish.