Create a generic solution for basic case management scenarios. By default, the Open Configuration Wizard checkbox is selected. If you clear this check box, the solution is created with default settings.
The Master Workflow is the root of the solution, and represents the case template.
Procedure
- In the Admin console, right-click Solutions, and select Create New Solution.
- Complete the solution configuration wizard.
Result
The solution is now available in the Solution node on the Administration console.
What to do next
View the solution dashboard and the common tasks for solutions and master workflows.
