Genpact Cora Knowledge Center


Reusable Solution Components


Reusable solution components are pre-built components that you can use to expedite development and deployment of processes. These components enable end users to have all case-related conversations, such as emails or comments and attachments in one place. You can add these components to any form view activity within any solution-based workflow.

There are three reusable components:

  • Email Composer (V9.4), which controls the fields of new email messages. 
  • Conversations View (V9.4), which manages and displays all the case conversations. 
  • Attachments View (V9.5), which manages and displays all the case attachments.

Watch this video to learn how to configure the reusable components

Want to learn by doing? 
Check out this hands-on exercise.
Note that only internal users can access the link.