September 2019
This is an update for Cora OpsManager v2.1, which resolves product issues, detailed below.
To download the release package and instructions, click here.
Resolved Issues
| # | Issue | Resolution |
| 1 | For more than one draft for a case, only one draft was sent as an email for the case at a time. | The draft on which user is working upon is sent. |
| 2 | Question in QC parameters tab was not displayed, on opening a case with status With QA from the Operation Manager grid . | The questions are now displayed in the QC parameters tab. |
| 3 | For QC accuracy, in the drill down report the comment was missing. | The comment is now displayed in the report. |
| 4 | Email correlation - when multiple case numbers [Case:] appeared in the subject, the wrong case number [Case :] was picked as Case ID. | The
system picks the first valid case number from the subject as the Case ID. |
| 5 | Forwarding attachments from a sent email failed, and didn't populate the attachments section. | The attachments are now forwarded and populated in the Attachments section. |
| 6 | Only Power users could select a default signature. | Default signatures can be selected by any user. |
| 7 | With Merge Cases duplicate attachments were displayed in the Conversation tab. | No duplicate attachments are displayed. |
| 8 | No specific high importance representation in Emails (email,
Conversations tab). | An icon “!” is displayed in the Conversation tab against conversations sent with high
importance. |
| 9 | The attachments from New request passed to the case but, appeared in the Attachments tab instead of the Conversations tab. | Attachments
added as a response to a new request are displayed in the Conversations tab. |
| 10 | On the Chrome browser, the Details section of Manual Case Creation page appeared disproportionate. | The Details field size is fixed. |
| 11 | Read only view – On the Linked tab, the View Case link was missing. | The link is visible now. |
| 12 | On Attachments tab, the attachment related to one of the conversations
in the case could be deleted. | The attachments related to a conversation can not be deleted. |
| 13 | On deleting a draft no confirmation question was asked to the user. | The user is asked for confirmation before deleting a draft. |
| 14 | Read only view - the merge cases are not display on linked
cases tab. | The
merged cases are displayed. |
Known Issues
| # | Issue |
|---|---|
| 1 | For Cases I started, the client properties view is displayed wrong for a case (the system displays the view defined to the
all-all-all set). |
| 2 | Get Next Task button won’t work if the case to be pushed is not on the first page of the team member's task list. |
| 3 | Display comment of actions in Conversations tab concatenates all the text to one line even if breaking lines are inserted. |
| 4 | Using < in action comment remove from the display, all the text added after this character. |
| 5 | Address book – the system shows “add to address book” alone with suggestion if the inserted address already exists in the address book table. |
| 6 | Ops Manager Admin > Email Templates > Edit content. The Active check box is enabled in read only view. |
| 7 | Close as spam - on selecting cases to Close as Spam, from pages other than first page, only the cases selected on the first page are closed. |
| 8 | For an empty Originated mail box cell in mailbox routing config lookup, cases can't be created. The originated mail box should always contain values. |
| 9 | Email listener workflow - when an email contains < in the body, the in process consumer fails to move the email forward. |
| 10 | Approval File attachment link is not displayed in the Conversations tab, but a clip paper icon is displayed. |
