V9.7
The below table lists all the supported conversation types in the Conversations View, and their possible states and displayed actions.
| Conversation type | Possible state | When | Displayed actions |
|---|---|---|---|
| Email | Draft | Saved while editing the email composer |
|
| In Queue | Sending the email through composer | None | |
| Sending... | Email sender job collecting the email | None | |
| Sent | Email sender job succeeded in sending the email | Forward | |
| Undelivered | Email sender job failed in sending the email |
| |
| Incoming | Updated incoming email through built-in command |
| |
| Comment | None | Saving or editing a comment | None |
| Task | Draft | Saving while editing the task composer |
|
| Sent | Task row added to the Conversations View list | None | |
| Incoming | Updated incoming task through built-in command | None | |
| Unsent | Task-based trigger failed to start a process |
| |
| Internal message | Draft | Saving while editing the message composer |
|
| Sent | Message row added to the Conversations View list | None | |
| Incoming | Updated incoming message through built-in command | None | |
| Unsent | Message-based trigger failed to start a process |
| |
| Lite message | Sent | Message row added to the Conversations View list | None |
| Incoming | Updated incoming message through built-in command | None | |
| Unsent | Message-based trigger failed to start a process | None |
