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List of Conversation Types in the Conversations View

Starting with V10.0, Cora SeQuence has been renamed to Cora Orchestration.

V9.7 and later

The below table lists all the supported conversation types in the Conversations View, and their possible states and displayed actions. 

Conversation typePossible stateWhenDisplayed actions
Email
DraftSaved while editing the email composer
  • Edit
  • Delete
In QueueSending the email through composerNone
Sending...Email sender job collecting the emailNone
Sent Email sender job succeeded in sending the emailForward
UndeliveredEmail sender job failed in sending the email
  • Edit
  • Delete
IncomingUpdated incoming email through built-in command
  • Forward
  • Reply
  • Reply All
Comment
NoneSaving or editing a commentNone
Task
DraftSaving while editing the task composer
  • Edit
  • Delete
SentTask row added to the Conversations View listNone
IncomingUpdated incoming task through built-in commandNone
UnsentTask-based trigger failed to start a process
  • Edit
  • Delete
Internal message
DraftSaving while editing the message composer
  • Edit
  • Delete
SentMessage row added to the Conversations View list
None
IncomingUpdated incoming message through built-in command
None
UnsentMessage-based trigger failed to start a process
  • Edit
  • Delete
Lite message
SentMessage row added to the Conversations View list
None
IncomingUpdated incoming message through built-in command
None
UnsentMessage-based trigger failed to start a process
None