Starting with V10.0, Cora SeQuence has been renamed to Cora Orchestration.
V9.7 and later
The below table lists all the supported conversation types in the Conversations View, and their possible states and displayed actions.
| Conversation type | Possible state | When | Displayed actions |
|---|---|---|---|
| Email | Draft | Saved while editing the email composer |
|
| In Queue | Sending the email through composer | None | |
| Sending... | Email sender job collecting the email | None | |
| Sent | Email sender job succeeded in sending the email | Forward | |
| Undelivered | Email sender job failed in sending the email |
| |
| Incoming | Updated incoming email through built-in command |
| |
| Comment | None | Saving or editing a comment | None |
| Task | Draft | Saving while editing the task composer |
|
| Sent | Task row added to the Conversations View list | None | |
| Incoming | Updated incoming task through built-in command | None | |
| Unsent | Task-based trigger failed to start a process |
| |
| Internal message | Draft | Saving while editing the message composer |
|
| Sent | Message row added to the Conversations View list | None | |
| Incoming | Updated incoming message through built-in command | None | |
| Unsent | Message-based trigger failed to start a process |
| |
| Lite message | Sent | Message row added to the Conversations View list | None |
| Incoming | Updated incoming message through built-in command | None | |
| Unsent | Message-based trigger failed to start a process | None |
