Genpact Cora Knowledge Center


Add GenAI Capabilities

V4.1 and later

Cora Case Manager has integrated Semantic Kernel as a service to provide GenAI services. 

To use GenAI capabilities, follow the steps below:

  1. Set up your AzureOpenAI. 
    For details, see this article.
  2. In the Admin site, configure AI Services>Semantic Kernels
    For details, see this article.
  3. Modify AI Plugins per requirements.
  4. Duplicate the ICM AI template workflow. 
  5. Customize the template per your requirements and connections. 

If you want to display the GenAI results to the user, you may copy the markup inside the form activity which is inside the template to your own client properties view.