This category contains all information related to Cora OpsManager customization.
Articles
Create Allocation Plan in Cora OpsManager
How to create Allocation Plan in Cora OpsManager
Add Groups to Cora OpsManager
How to add groups in Cora OpsManager?
Modify PlatformConfig Lookup
How to make general settings in Cora OpsManager?
Add Countries to Cora OpsManager
How to add countries to Cora OpsManager?
Add or Modify Priorities
How to add or edit priorities in Cora OpsManager?
Add Status Bar and Status Label
How to edit status bar and status labels?
Send a case for Indexing based on Input Channel
How to set Sending a case for Indexing based on Input Channel?
Add Mailboxes to Cora OpsManager
How to add mailboxes to Cora OpsManager?
Target Date Calculation
How to calculate Target Date for a case?
Define Keywords to Set Case Priority based on Subject Line
How to define keywords to set Case Priority based on Subject Line?
Define Multi-language Auto Notification Template
How to define multi-language auto notification template?
Define QC Stage Settings
How to define QC stage settings?
Add New Process to Cora OpsManager Home Page
How to add new process to Cora OpsManager Home page?
Create Custom Report in Cora OpsManager
how to create custom reports in Cora OpsManager?
Customize Main Dashboard in Cora OpsManager
Customize Main Dashboard in Cora OpsManager
Create Organization Address Book
How to create organization address book?
Create Bulk Upload Workflow
How to create Bulk Upload workflow?
Create Pre Case Execution workflow
How to create Pre Case Execution workflow?
Create Pre Ready For Processing Workflow
How to Create Pre Ready For Processing Workflow?
Create Pre Case Pending Closure Workflow
How to create Pre Case Pending Closure Workflow?
Add Custom Action
How to add custom actions?
Modify Grid Columns in Cora OpsManager
How to modify grid columns in Cora OpsManager?
Customize Portal Menu
How to customize Portal Menu?
Remove the New Request button from Case
How to remove the New Request button from Case?
Change Priority Calculation Logic based on the Incoming Emails
How to change the priority calculation logic based on the incoming emails.
Hide Case Conversations
How to hide particular type of Case conversations?
Create Client Properties View
How to Create Client Properties View?
Enable Lite Portal
How to enable Lite Portal?
Load JavaScript code to edit meta data form
Load JavaScript code to edit meta data form
Update Case based on Text Classification
You can configure a parameter in the ICM Email Listener workflow to determine whether an existing case needs to be updated when receiving a new email or not.
Display Custom Client Properties in Portal Grids
Display Custom Client Properties in Portal Grids