Genpact Cora Knowledge Center


Switch Activity Overview


Use the Switch Activity to direct a workflow to one of several target activities. The workflow direction is defined by the outcome of a set of conditions. The workflow moves to the first target activity when that activity's condition is met.

Use Cases

  • Direct a financial loan request to the appropriate department depending on the loan request amount.
  • Direct a help-desk ticket to the appropriate support department depending on the nature of the ticket.

Wizard Tips

  • In the Output Conditions screen, the Order parameter defines the order that Sequence checks the conditions.