Genpact Cora Knowledge Center

Support

Product Version Lifecycle

Starting with V10.0, Cora SeQuence has been renamed to Cora Orchestration.

Overview

Cora SeQuence lifecycle starts when the product version is released and ends when that version is no longer supported. Among other things, each stage in the lifecycle determines the level of support, maintenance services, and access to certain product resources. 

It is important to be aware of the status of your product version, to understand which services are available for your product, and to help you make informed decisions on when to update or upgrade.

Cora SeQuence lifecycle includes three main status: Mainstream Support, Extended Support, and End of Life.

Status description

Status Description
Mainstream Support
  • Duration: From the version release date to the Mainstream Support end date.
  • Maintenance and support services: Standard support services according to the customer's maintenance agreement.
  • Patches/fixes: Released only for the latest product version.
Extended Support
  • Duration: From Mainstream Support end date to Extended Support end date.
  • Maintenance and support services: Reasonable efforts only. 
  • Patches/fixes: No patches or fixes are released for products with this status.
End of life  
  • Duration: From Extended Support end date.
  • Maintenance and support services: No product support or maintenance are provided.
  • Product usage and upgrade access: License is for usage and upgrade access only.
    Upgrade access includes access to upgrade path, downloadable files, and documentation.

Service availability by status

Service Mainstream Extended End of life
Critical patch updates (hot fixes)
Product support
Maintenance support
Access to Support portal
Usage license
Access to upgrade packages

Product version lifecycle status

Version Mainstream Support
(start date)
Mainstream Support
(end date)
Extended Support
(end date)
Status Apps based on Cora Orchestration
4.x 2006 2012 2015 End of life N/A
6.x 2009 2014 2017 End of life N/A
7.x 2012 01/01/2019 12/31/2019 End of life N/A
8.x 2016 01/01/2020 12/31/2020 End of life Cora OpsManager 1.x-2.x
9.0-9.6 June 2019 12/31/2022 06/30/2023 End of life Cora OpsManager 3.0-3.4.1
9.7-9.9.x August 2021 06/30/2023 06/30/2025 End of life Cora OpsManager 3.5
10.x 2022 - - Mainstream Support Cora Case Manager 4.x