Case Management Solution Overview

With a solution, you can group together all workflows and artifacts related to a case. 

A solution can include the following components.

• Master workflow (all solutions have one)
• Sub-workflows
• Shared data model
• Shared variables

With shared artifacts, you can create a powerful case management solution with a master workflow and a set of tools for case workers to use to effectively resolve a case (i.e., sub-workflows, case data, analytics, and so on).

There are several types of solutions:

Tip: Generic solutions can satisfy basic case management scenarios. For high-volume work optimization and enterprise-level case management, use a HotOperations solution.