Genpact Cora Knowledge Center


Add New Case Sub Type

In Cora OpsManager, a Case Type is further classified into different Case Sub Types. For example, for Insurance as a Category, and Home Insurance as a Type, Renovation could be a Sub Type.

To add a new case Sub Type:

  1. Go to Flowtime > Administration > Types
  2. Select the Case Category and Case Type from the respective lists.
  3. Click Add New Sub Type, and add the sub type name in the blank box that appears on the top of the list.
  4. Click insert .  The newly created type appears in the list.

Multi-language support

To add a translation of sub type in Spanish or Portuguese,  

  1. On the Sub Types window, choose a Category and Type from the respective drop-down lists.
  2. From the list, expand the Sub Type for which you want to add translation. 
  3. Click Add Translated Sub Type.
  4. Add the translated sub type name, and select the language from drop-down list. 
  5. Click insert .