Manage Solutions

With a solution, you can group together all workflows and artifacts related to a case. With shared artifacts, you can create a powerful case management solution with a master workflow and a set of to

Create a generic solution for basic case management scenarios.

HotOperations solutions include additional, unique elements, which form the basis of a case management and work optimization application. In addition to the artifacts included in generic solutions, H

You can save solution versions, download solution packages, and restore solution versions from a package. Version management is helpful for using solutions between environments.

Set up application variables to allow Team Leaders and Team Members to change case importance