Case Management Solution Overview
With a solution, you can group together all workflows and artifacts related to a case. With shared artifacts, you can create a powerful case management solution with a master workflow and a set of to
Create a Generic Solution
Create a generic solution for basic case management scenarios.
Create a HotOperations Solution
HotOperations solutions include additional, unique elements, which form the basis of a case management and work optimization application. In addition to the artifacts included in generic solutions, H
Version Management for Solutions
You can save solution versions, download solution packages, and restore solution versions from a package. Version management is helpful for using solutions between environments.
Enable HotOperations roles to set case importance
Set up application variables to allow Team Leaders and Team Members to change case importance