Genpact Cora Knowledge Center

Support

Updated Articles

  1. Cora OpsManager Overview

    Last Updated: 09/09/2019 in Cora OpsManager (Legacy Cora Case Manager)
    Cora OpsManager is a case management solution for managing operational requests.

  2. Dashboards in Cora OpsManager

    Last Updated: 09/09/2019 in Cora OpsManager (Legacy Cora Case Manager) Case Management
    Dashboards in Cora OpsManager

  3. View Measurements Dashboards for Team Leader

    Last Updated: 09/09/2019 in Cora OpsManager (Legacy Cora Case Manager) Case Management
    View Measurements Dashboards for Team Leader

  4. View Trends Dashboards for Operations Manager

    Last Updated: 09/09/2019 in Cora OpsManager (Legacy Cora Case Manager) Case Management
    View Trends Dashboards for Operations Manager

  5. View Measurements Dashboards for Operations Manager

    Last Updated: 09/09/2019 in Cora OpsManager (Legacy Cora Case Manager) Case Management
    View Measurements Dashboards for Operations Manager

  6. OOTB Dashboards for Team Leader

    Last Updated: 09/09/2019 in Cora OpsManager (Legacy Cora Case Manager) Case Management
    List of OOTB dashboards for Team Leader.

  7. OOTB Dashboards for Operations Manager

    Last Updated: 09/09/2019 in Cora OpsManager (Legacy Cora Case Manager) Case Management
    List of OOTB Dashboards available to Operations Manager.

  8. Change Priority Calculation Logic based on the Incoming Emails

    Last Updated: 09/09/2019 in Cora OpsManager (Legacy Cora Case Manager) Setup Customization
    How to change the priority calculation logic based on the incoming emails.

  9. Create Organization Address Book

    Last Updated: 09/09/2019 in Cora OpsManager (Legacy Cora Case Manager) Setup Customization
    How to create organization address book?

  10. Define Keywords to Set Case Priority based on Subject Line

    Last Updated: 09/09/2019 in Cora OpsManager (Legacy Cora Case Manager) Setup Customization
    How to define keywords to set Case Priority based on Subject Line?