Genpact Cora Knowledge Center

Support

Analytics in Cora Underwriting Manager

Overview

Analytics in Cora Underwriting Manager comes with the following prebuilt dashboards in Microsoft Power BI.

  • Avg submission handling time
  • Touchless operations
  • Underwriter Portfolio
  • Accounts Performance

With Microsoft Power BI pro license you can create self-service analytics using the semantic model.

Cora Underwriting Manager includes some preconfigured reports and dashboards, while you can also create customized reports and analytics with the reporting database. With the reporting database you can also connect different analytic tools per your requirement.

List of available dashboards and reports in Cora Underwriting Manager

Dashboard UWM Submissions Intake Status

NameTypeDescription
Number of open exceptions by exception typePiePie chart that shows the distribution of current open exceptions.
Current open exceptions by UWAVertical BarBar chart that shows the distribution of current open exceptions by UW Ops.
Number of Submissions by UnderwriterVertical BarBar chart that shows the distribution of submissions by Underwriter within the selected date range.
Number of Submissions by Line of BusinessHorizontal BarBar chart that shows the distribution of submissions between the different lines of business within the selected date range.


Reports

NameTypeDescription
Submissions DataGridView details of all the submissions that have been created within the selected date range.


List of available dashboards and reports in the Microsoft Power BI

Submission intake Avg handling time

NameTypeDescription
Avg handling time for all submissionsNumberThe average handling time for all the submission that received in the selected date range.
Avg handling time for touchless submissionsNumberThe average handling time for all the submission that received in the selected date range and their handling was automatic only.
Avg handling time for submissions with exceptionsNumberThe average handling time for all the submission that received in the selected date range and their handling involved manual intervention due to exception.
Avg time to complete exception tasksMulti BarAverage time to handle each exception type per month.


Dashboard UWM Touchless Operations

NameTypeDescription
Avg percentage of manual work%Percentage of all the Submissions which had an exception along the way and required manual intervention.
Fully automated vs manual interventionsDonut ChartNumber of Submissions which required manual intervention vs the number of Submissions which were fully automated.
Submissions ExceptionsMulti BarSubmissions Exceptions per month by exceptions type.

Microsoft Power BI Dashboard example


Dashboard Underwriter Portfolio

NameTypeDescription
Yearly TargetNumberShows the yearly target of the selected UW.
Actual RevenueNumberShows the actual revenue of the selected UW.
Percentage%The percentage of meeting the targets.
Yearly Performance by QTableTable that shows the following for the selected UW:
  • Revenue planned per each Q and yearly total.
  • Actual Revenue per each Q and yearly total.
  • LR (loss Ratio)* per each Q and yearly total.
  • Actual LR per each Q and yearly total.
*LR is calculated as sum of all claims amount/Total Revenue.
Plan vs Actual RevenueMulti BarPlanned vs Actual revenue per each Q in the selected year (of all underwriters together).


Dashboard Accounts Performance

NameTypeDescription
Bottom 3 active account performance (YTD) by Loss RatioTableA table that shows the following:
  • Insured ID
  • Insured Name
  • Total Revenue from the insured
  • Loss Ratio

Sorted by the Loss Ratio – to show the 3 accounts which their loss ration were the highest.

There is an option to drill to the claims which account was made.
Top 3 Broker Firms Performance (YTD) by RevenueTableA table that shows the following:
  1. Broker ID
  2. Broker Firm Name
  3. Total Revenue from the broker
  4. Loss Ratio

Sorted by Total Revenue to show the 3 brokers who had the highest revenue.

There is an option to drill to the policies revenue of each broker.