Remove Case Attachment

V11.0

Overview

As a workflow developer, you can remove/delete an existing case attachment from an Open case based on file Id, and manage the case attachments easily.

You need to add the Remove Case Attachments built-in command activity in the workflow to enable removing the case attachments.

Update Case Attachment Properties through built-in command

1. Add a Built-In Command activity.
2. Select Case Operations> Remove Case Attachments.
3. Click Next.
4. Add the following command parameters:
   • workflowInstanceId: (mandatory), the master or the sub workflow Id of the open case that contains the attachment(s). For example, wf.MasterWOrkflowInstanceId.
   • attachmentIds: (mandatory), the attachment Ids from the case selected in the workflowInstanceId.

   <<screenshot>>

5. Click Finish.

Error handling

• If attachmentId doesn't exist in the provided case, the command completes with no changes and no error.
• The command fails (with error code/message) if any of the following conditions are true:
  • workflowInstanceId is null or does not exist.
  • attachmentId is null.
  • Case status is Completed or Aborted (fldStatus ≥ 3).
• On failure, the workflow engine can stop execution or jump to a compensation activity as configured.